Return and Refund Policy

HEAVENLY TECHNOLOGIES, LLC

RETURN & REFUND POLICY

Effective Date: June 1, 2026

At Heavenly Technologies, LLC, we strive to provide honest, professional, and reliable technology support. We believe in transparency and want our customers to understand exactly what to expect before purchasing products or services.

SERVICES

Technology services, diagnostics, consultations, remote support, software installations, virus removal, data recovery attempts, network setup, and repair services are generally non-refundable once work has begun.

This includes:

• Computer diagnostics
• Virus and malware removal
• Software installation
• Remote support sessions
• Network and Wi-Fi setup
• Data backup services
• Data recovery services
• Technology consulting
• Device setup services

If Heavenly Technologies is unable to perform the requested service due to circumstances within our control, a partial or full refund may be issued at our discretion.

DIAGNOSTIC FEES

Diagnostic fees compensate for technician time and expertise and are non-refundable once diagnostic work has started.

DATA RECOVERY SERVICES

Data recovery services are performed on a best-effort basis. Due to the nature of damaged, corrupted, or failed storage devices, successful recovery cannot be guaranteed. Fees associated with recovery attempts are generally non-refundable.

PHYSICAL PRODUCTS

Products purchased directly from Heavenly Technologies may be returned within fourteen (14) days of delivery.

To qualify for a return:

• Product must be unused
• Product must be in original condition
• Product must be in original packaging
• Proof of purchase is required

NON-RETURNABLE ITEMS

The following items are not eligible for return or refund:

• Custom orders
• Special-order equipment
• Opened software
• Digital products
• Downloadable products
• Gift cards
• Subscription services
• Products damaged through misuse or neglect

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us within seven (7) days of delivery.

We may request photographs, serial numbers, or additional information to verify the issue before approving a replacement or refund.

APPOINTMENT CANCELLATIONS

Appointments may be canceled or rescheduled without charge if notice is provided at least twenty-four (24) hours before the scheduled appointment time.

Missed appointments or late cancellations may be subject to service charges.

REFUND PROCESS

Approved refunds will be issued to the original payment method within five to seven (5–7) business days after approval.

Processing times may vary depending on your financial institution.

Shipping costs are non-refundable unless the return is the result of our error.

LIMITATION OF LIABILITY

Heavenly Technologies is not responsible for data loss, corruption, hardware failure, software failure, cybersecurity incidents, or other damages that occur before, during, or after service unless caused by proven gross negligence.

Customers are strongly encouraged to maintain current backups of all important files before service is performed.

CONTACT US

Heavenly Technologies, LLC

Andrew Dessesseau IV
Founder & Lead Technology Specialist

Phone: (409) 499-3828
Email: andrew@heavenlytech.us
Website: heavenlytech.us

Serving Southeast Texas, Greater Houston, and Remote Clients Nationwide

"It's A Heavenly Touch"